H20 Car Valeting Reviews

I used the Westfield branch twice, both were bad experiences but the one this week left my car damaged. The first time once I got home and saw in the light, there had been lots of white wax residue left in the lettering and in seems all over the car so I had to take the time - after buying a small brush - to get all of the white residue cleaned out. Not a big deal but I don’t expect that after paying £93. This week I did flag before I dropped the car about the previous issue and was told it would not happen this time. I collected the car and on the way home in the daylight I notice some markings on the wing mirrors, I called H20 to tell them and said I could come back but was told there was no manager there until 10am the next day. When I got home I saw that both of the wing mirrors were covered in splatter marks - that would not come off. As if there had been a product used that was too harsh that marked the carbon fibre. Also notice that there was white residue again left in seems. Also marks on the baseboards inside the doors - again not what you expect after paying £93. I called back when I saw the extent of the wing mirror damage and was told to send an email, which I did with pictures. I called back again at 1030 am the next day and was told that the manager wasn’t in again and that he would contact me. After sending x2 emails, I was never contacted after by anyone - so in a nutshell, don’t waste your money at H20! Especially as they do nothing if they damage your car

H20 Bullring always provide a brilliant service, they are a friendly and efficient team, led by a great owner, Naveen, they go above and beyond to ensure great customer satisfaction. All of their products are of the highest quality and I believe this helps the car look brand new for longer. Based in the Bullring carpark, very convenient, if you're popping into the shops. I wouldn't trust my car with anyone else. Thanks guys, will be back soon!

Lakeside. Excellent service.

**Avoid Birmingham Bull Ring Branch**
**Dont Use this branch, if u have a premium sports Car***** Unfortunately I wouldn’t use the Bull Ring Branch again after damage to my range rover sport, and as opposed to investigating the issues raised the manager just denied matters on the phone in an attempt to fob me off??? Very bizarre!
The H20 Mailbox branch was the best branch but once they closed i started using the Bull Ring branch around 2-3 times a month, as my vehicles black i dont use multiple valeters, so ive only been using the Bull Ring branch and always check my vehicle! My last visit around one week ago I noticed the black Range Rover letters at the front are all scratched, not the bonet or anywhere else on the car, its just the letters, the back letters are fine no damage! It looks like the guys have cleaned it with a rough cloth or some kind of buffer machine and scratched the letters! So i called the branch today to raise this an as opposed to going off to investigate and check the camera, he became defensive telling me lots of nonsense why it wouldn’t be them & they clean lots of range rover’s?! But never ever again will i use them and if you have a expensive car i would AVOID this garage, i wouldn’t use this branch and thanks to great recommendations i now use the “Birmingham Detailing Shop” or the new valeters in the Mail Box, both are very professional and honest!

Booked and paid for the Luxe service for £86 for my black 2016 CLS, asked at reception for costs about the new ceramic coating they offer, she basically gave me a stupid qr code to download a pdf of info about whats ceramic coating, no price...
When I got the car back, still marks and stains all over, dirty chrome, water stain on chrome, doesnt look or feel hand waxed at all and when I asked about the marks she said "maybe your car is old, what year is it?"
I honestly do a better job my own, never again back to them.

Avoid Westfield Stratford services. Have given them multiple tries and once ended up with a big scratch. Challenged them and was told it was there before. Avoid at all costs.

Charged £45 for a very low quality clean of the vehicle very over priced and still had to clean parts the interior of the car myself - will not be returning

We had the Premium valet at Lakeside Shopping Centre and are very happy with the results.

The guys are friendly and polite.

Very happy to use them again.

Avoid !!!!
Very poor service. Paid £84 for service which worth 5£. Nothing was done in Luxe package. Unbelievably poor service

Booked on line, arrived at H2O to be told they didn’t have time to do the car at 2pm and told to go away. Paid online .no refund after 24 hours. Still waiting. Absolutely shocking customer service. Stay well away. Disgusted by attitude .
Avoid at all costs.

We always attend the car valeting service in the Bullring because it's a brilliant service with a 'smile'. I always come away with my car looking brand new! The friendly staff are amazing too! They enjoy their job and ensure customer satisfaction every time! We love you guys!?

A really thorough clean, car looked amazing! Great service as well - as always in bull ring!!

had my car cleaned waxed etc £75 package as the £52 u get surface charge the man said of £12 and this better value after 1hr 40 mins came bk csr still in their valeting bay dripping wet said been waxed and dried i was left with dirty water marks over black car no shine as no wax or protect spray say you will get and u have to pay upfront no wonder spoke to like dirt and head off didnt phone bk as said would. carpets wet and smelt fusty cheaper to go to a normal carwash and better shine service well not worth £75 ..u think u are getting A1 service and A1 products autoglam and looks dirtier than when went in for wash not happy and customer services dont care rip off. in a time of so many carwashes and businesses going under thought reputation and living up to what A1 service ive had over 8 yrs with other car was not the usual a1 service or whats in description of what you get for £75 today

Westfield valeting
The car was well cleaned. 4 stars because the wing mirrors were not properly cleaned on the inside of the casing and there were fingerprints all over my boot step. On the whole, not a bad service. Polite and respectful. Likely to use the service again

Incompetent. Yes, it was washed but although the corpses of the bug splats were removed the detritus wasn't. Internally the finish was very hit and miss. We had the £75 internal and external option and apparently it was my own fault it wasn't done properly because I didnt spend out for the £169(?) option.